Privacy Policy

VMES (“VMES”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us, and outlines your rights under UK data protection law.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is VME SERVICES LTD (Company Number 14505638), whose registered office is:

Hexagon House
Grimbald Crag Close
Knaresborough
England
HG5 8PJ

The information we collect

We collect and process the following categories of personal data.

Information you provide

When you submit an enquiry, request a quotation or contact us, we may collect:

• Name
• Company name
• Email address
• Telephone number
• Service enquiry
• Any information you choose to include in your message

Technical and website usage data

When you visit our website, we may automatically collect information including:

• IP address
• Device and browser information
• Pages visited
• Website interactions
• Referring websites

This information is collected using cookies and similar technologies, subject to your consent.

We do not intentionally collect special category personal data (such as health information) through our website. Please avoid including sensitive personal information within your enquiry.

How we use your information

We use your personal data to:

• Respond to enquiries and provide quotations or requested information.
• Deliver our services and communicate throughout your project.
• Operate, maintain and improve our website.
• Understand how visitors use our website through analytics.
• Measure and improve the effectiveness of our marketing.

Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of any processing carried out before your consent was withdrawn.

Cookies and tracking

Cookies are small files stored on your device.

We use essential cookies that are required for the operation of our website and to remember your cookie preferences.

With your consent, we may also use:

• Google Analytics and Microsoft Clarity to understand how visitors use our website.
• Google Ads to measure advertising performance and improve our marketing.

Analytics and marketing cookies are only activated once you have provided your consent. You can update your cookie preferences at any time using the Cookie Settings link in the footer of our website.

Who we share your information with

We never sell your personal data.

Your information may be shared with trusted third parties including:

• Website hosting providers
• Email service providers
• Google Analytics
• Microsoft Clarity
• Google Ads
• Professional advisers where required
• Regulatory authorities where required by law

All third-party providers process data under appropriate contractual safeguards.

International transfers

Some of our service providers, including Google and Microsoft, may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to provide an equivalent level of protection in accordance with UK data protection legislation.

How long we keep your information

We retain enquiry information only for as long as reasonably necessary to respond to your enquiry, manage our relationship with you and meet any legal or regulatory obligations.

Website analytics data is retained in accordance with the retention settings of the relevant providers.

Keeping your information secure

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel who require it to carry out their duties.

Your rights

Under UK data protection legislation you have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request a copy of your personal data (data portability).
• Withdraw your consent where processing relies upon it.

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by visiting www.ico.org.uk or by calling 0303 123 1113.

Children’s privacy

Our website and services are intended for businesses and commercial organisations. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised Last Updated date.

Contact us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

VMES
Email: info@vmes.co.uk

VME SERVICES LTD
Hexagon House
Grimbald Crag Close
Knaresborough
England
HG5 8PJ

Last updated: 4 August 2026.